Data Deletion Instructions

Last updated: 2026-08-05

If you are a merchant using Oynexa

1. Disconnect WhatsApp first — Dashboard ⟶ Settings ⟶ WhatsApp connection ⟶ "Disconnect". You can also revoke the app's access from your Meta account (Business Settings ⟶ Business Integrations).
2. Request deletion — Dashboard ⟶ Settings ⟶ "Delete account", or email privacy@oynexa.com from your account email.
3. Export anything you need first (orders, conversations, catalogue) — deletion is irreversible.

What is deleted

• The merchant account, store data and users.
• The catalogue (products, variants, categories).
• Conversations and messages, and end-customer data stored by us (phone numbers, names, addresses).
• Orders and their status history.
• WhatsApp access tokens — revoked and deleted.

What may remain

• Backups — purged within their cycle, at most 90 days.
• Billing records — retained to the minimum extent required by law.
• Messages inside WhatsApp itself — these live on the merchant's and customer's devices and with Meta; deleting data from our systems does not delete them there. See WhatsApp settings and Meta's policies.

If you are a customer who messaged a store using Oynexa

Your data (phone number, WhatsApp display name, conversation, orders) belongs to the store you messaged, which is the controller; we store it on the store's behalf.

1. Contact the store directly and ask for deletion — this is the fastest route.
2. Or contact us at privacy@oynexa.com, stating the store name and the WhatsApp number you messaged from. We will forward the request to the store, assist with execution, and inform you of the outcome.

Timelines

• Acknowledgement of the request: within 7 days.
• Deletion from live systems: within 30 days.
• Purge from backups: within 90 days at most.