Your customer asks on WhatsApp.
The answer arrives instantly
A platform that runs on your store's own number: it replies in your customers' dialect, presents prices from your catalogue, and records the order. And you keep using WhatsApp from your phone exactly as before.
Every price and size in this conversation is read from the merchant’s catalogue
The difference is not only speed
Most enquiries that reach you are repetitive, and most of them are lost because no answer arrived in time.
Today, without Oynexa
An enquiry arrives at night, the reply goes out next morning. By then the customer bought elsewhere.
You repeat the same answer ten times a day: the price, the sizes, do you deliver here?
Prices get quoted from memory, and sometimes wrong.
Orders live in a notebook or in the chat, and get lost.
With Oynexa
The reply arrives in seconds, any hour of the day.
The repetitive part answers itself, so you handle the serious orders.
The price is read from your catalogue. No guesswork.
Every order is recorded with the name, address and contact number.
A complete process, not a list of features
- 01
Connect
You connect your store's WhatsApp Business number to your product catalogue through Meta's official interface. A one-time setup, and we walk you through it.
- 02
Understand
When an enquiry arrives, the platform determines exactly what the customer wants: which product, which size, which colour.
- 03
Decide
Your business rules are applied in code before any reply: the price is read from the catalogue, and issuing discounts is not within its permissions.
- 04
Deliver
The reply reaches the customer in their own dialect, and the order is recorded with their address and number on your dashboard.
Three rules that never bend
Every reply passes through rules written in code before it reaches the customer. Not judgement calls, and no exceptions.
Prices come from the catalogue
The platform never quotes a price of its own. The number is read from your catalogue, and nowhere else.
Availability is verified
A size that is sold out is never offered to the customer. Nothing is promised that does not exist.
Discounts are not a permission
The platform cannot issue a discount. Financial decisions stay with you.
Your data is yours, and we can prove it
Your customers' messages and your order data belong to the merchant. We process them on the merchant's behalf solely to operate the service. We do not sell them, do not use them for advertising, and do not use them to train models. You can request deletion of your data at any time.
Who is behind Oynexa
Oynexa is not an anonymous project. It is operated by a company registered in Palestine, with real trading experience behind it.
We build it for merchants in Palestine and the Levant who sell over WhatsApp or run an online store. The idea came from inside that market, not from outside it.
We are based in Jenin, and we work on this as a long-term product, not a seasonal tool.
- Operator
- Al Adas Brothers for Ceramic and Porcelain Company
- Company register
- 562307926
- Registrar
- Ministry of National Economy, Palestine
- Head office
- Jenin, Al Nasira Street
- Domain
- oynexa.com
- Contact
- support@oynexa.com
What every merchant asks first
- Do I have to change my number?
- No. You can connect the same business number and keep using it from your phone. A separate dedicated number also works if you prefer.
- Will my number get banned?
- No. We operate through Meta's official WhatsApp Business Platform, not through unofficial clients, and that is precisely what protects your number.
- Can it issue discounts on its own?
- No. Prices come from your catalogue, and issuing discounts is not within its capabilities at all. Financial decisions stay with you.
- Can I switch it off?
- At any moment. You can pause automated replies for one conversation or for the whole store, and disconnect WhatsApp whenever you want.
- Where is my data stored?
- On servers within the European Union (Ireland). Each merchant's data is fully isolated from every other merchant's.
- Can I delete my data?
- Yes. Request deletion and we complete it within 30 days, confirming to you within 7 days. Details on the Data Deletion page.
Let's build smarter systems for your business
Talk to us to learn more about the service. We prepare your first catalogue with you.